Communication Audit

Your communication setup is leaking money, and you can't see where.

Missed calls nobody returns. A bot that breaks and quietly dumps the work back on your team. Leads that go cold because the first reply took five hours. I go through your whole setup and show you exactly where the money is leaving, and what it costs to stop it.

Apply for a communication audit

A written report, a call to walk you through it, an architecture diagram, and clear next steps.

01 — The work

I don't deal in hypotheticals. Here is what I've shipped.

Twilio Flex · Contact center

An agency hired me to build the Twilio Flex contact center one of their clients was counting on.

The setup was a mess. Agents had no history on incoming calls, so they had no idea who they were talking to. Unanswered calls just vanished and nobody got called back. And the same contact would open three or four duplicate tasks at once. None of that scales, and the agency's client was feeling it.

I rebuilt it into a real omnichannel contact center inside Flex. Custom plugin so the agent sees every past call and message the second a new one lands. Smart routing through Studio and Functions: if nobody answers in 20 seconds, the call drops into an automated voicemail flow instead of disappearing. TaskRouter logic so one contact never opens more than one active task. Even a custom ringtone so agents don't miss calls when the browser tab isn't focused.

What changed:

  • ✓100% of missed calls captured (they used to just disappear)
  • ✓Conversations resolved 30 to 40% faster, with full context on screen
  • ✓Zero duplicate tasks, even in the bursty hours
"Gonzalo was truly exceptional. He went above and beyond to get things done. We boosted customer satisfaction by 45%." -- Jesse Fowler, CEO, OSC Web Design
Read the case study →
WhatsApp API · Whitelabel

WhatsApp automation that other agencies put their own logo on.

Elevate Automations needed WhatsApp Business API they could resell to their own clients as a whitelabel product. I built the engine behind it: real-time conversations, bulk messaging, and dynamic scheduling, solid enough that an agency could sell it as theirs and stake their name on it.

This is the one that says I'm not the guy who builds you a WhatsApp bot. I'm the guy other builders call when their own clients are depending on it.

"Gonzalo is a real expert in WhatsApp and Twilio integrations. It's been a pleasure working with him." -- Gonzalo Guitar, CEO, Elevate Automations
Production · Law firm CRM

A Los Angeles law firm running its whole intake on tools that were never built to talk to each other.

They needed to handle heavy call volume and book appointments across multiple offices without things falling through the cracks. I built the platform from scratch and kept building it as the firm grew.

It started as call handling and scheduling and turned into a full CRM. Calls through Twilio, recordings pulled by OnSIP into AWS so managers can review them, appointments syncing both ways with Google Calendar and Outlook, real-time updates through Pusher, client files and multi-location scheduling in one place.

The part that matters: it holds up under 500 concurrent users and 20-plus background jobs running at once. This is not a prototype. It is production infrastructure a law firm has trusted and kept expanding for over a year.

Read the case study →
AI Voice · UAE telecom

AI voice calls into the UAE, wired into an app that was already live.

AI Boost had a NextJS app and an in-house telecom engineer, and needed AI-driven voice calls to UAE numbers running through Twilio without breaking what was already there. I worked alongside their telecom and frontend teams to get it in cleanly and troubleshoot the edge cases as they came up.

Proof this holds across borders and drops into systems that already exist, not just greenfield builds.

"His deep experience was evident. Proactive, collaborative, and instrumental in troubleshooting. Highly recommended." -- Sanjana Bandara, CEO, AI Boost LLC
02 — The audit

The Communication Audit

Limited engagements

This is a paid, premium engagement. I take a limited number of these at a time. I go through your communication stack the way I go through my own production systems: phone, WhatsApp, SMS, the automations you already run, and the handoffs between all of them.

Once you apply and I confirm I can actually solve your problem, I send you a scoped quote before anything starts. I'm not going to invent problems to sell you a build.

What you walk away with

  • 1 A written report listing every gap I find and what each one is likely costing you
  • 2 A call where I walk you through it and you dig into whatever you want
  • 3 An architecture diagram of what you run today and what it should look like
  • 4 Clear next steps, prioritized, so you know what to fix first — whether you do it yourself, with your team, or with me
Apply for a communication audit

Turnaround: about one week from the moment I have access to your setup.

03 — After

What happens after

The audit stands on its own, but most people want the leaks closed, so here's how that part works.

Implementation

I build the fixes. A WhatsApp agent that actually hands off to a human cleanly. A call flow that stops dropping leads. A real integration between the tools you already pay for. Scoped straight from the audit, fixed price.

Ongoing operation

Once it's live, these systems need watching. Models drift, APIs change, volume spikes at the worst time. I keep it running and keep improving it. Monthly.

No pressure to take either one. The audit is the only thing you're deciding on today.

04 — Questions

Questions

A written report with every gap I find and what it's costing you, a call to walk through it, an architecture diagram of your current setup versus where it should be, and a prioritized list of next steps.
It's a paid engagement scoped to your setup. After you apply and we confirm I can help, I send you a fixed quote before anything starts.
I review your request and reply within 24 hours. If it's a fit, we schedule a short call so you can walk me through how things work today. Then I send you a quote. If I don't think I can meaningfully help, I'll tell you that too.
About one week from the moment I have access to your setup.
Access to your current setup (your Twilio account, your WhatsApp/bot, whatever you run) and a short call so you can tell me how things work today. That's it.
No. The report is yours. Most people close the gaps with me because I already know their setup, but you're free to take it and run it with your own team.
Twilio (Voice, Flex, Studio, Functions, TaskRouter), WhatsApp Business API, SMS, n8n for automation, ElevenLabs for voice, and modern LLMs like OpenAI and Claude. I also work inside existing apps: Laravel, React, Vue, NextJS.
Yes. The goal of the audit is to fix what you have, not to rip it out and start over.

Find out what your communication setup is costing you.

Apply below. I'll get back to you within 24 hours.

Apply for a communication audit

I review every request personally and reply within 24 hours. If it's a fit, I'll send you a scoped quote before anything starts.