Gonzalo Gomez
A Los Angeles law firm was running its whole intake on tools that never talked to each other.
ClientMulti-office law firm, Los Angeles
StackLaravel, Vue.js, Twilio, OnSIP, AWS, Pusher
RoleArchitecture, build and ongoing development
500
concurrent users
20+
background jobs at once
1+ year
in production, still expanding
The problem
The firm handles heavy call volume and books appointments across several offices. Calls, recordings, calendars and client files lived in separate tools, so things fell through the cracks between them.
What I built
Call handling. Agents take calls through Twilio, and every call is logged as it happens.
Recordings managers can review. OnSIP pulls the recordings and stores them on AWS for quality checks and training.
Two-way calendar sync. Appointments booked from the platform land in Google Calendar and Outlook, and changes come back.
From call center to CRM. Client files, multi-location scheduling and real-time updates through Pusher, in one place.