Gonzalo Gomez
Work
I don't deal in hypotheticals. Here is what I've shipped.
Contact centers, WhatsApp engines and voice agents that agencies put their logo on and businesses run their intake on.
Twilio Flex · Contact center · For an agency
An agency's client was counting on a contact center that kept losing calls. I rebuilt it inside Flex.
Full caller history on screen, smart routing with automatic voicemail after 20 seconds, and TaskRouter logic so one contact never opens duplicate tasks.
Read the case study →
100%
missed calls captured
30–40%
faster resolution
0
duplicate tasks
WhatsApp API · White-label
The WhatsApp engine an agency resells under its own logo.
Real-time conversations, bulk messaging and dynamic scheduling for Elevate Automations' clients.
Read the case study →"Gonzalo is a real expert in WhatsApp and Twilio integrations. It's been a pleasure working with him."
Production · Law firm CRM
A Los Angeles law firm's whole intake, on one platform.
500 concurrent users, 20+ background jobs, two-way calendar sync. Trusted and expanding for over a year.
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500
concurrent users
20+
background jobs at once
1+ year
in production, still expanding
AI Voice · UAE telecom
AI voice calls into the UAE, wired into an app already live.
Built alongside AI Boost's telecom and frontend teams, without breaking what was there.
Read the case study →"His deep experience was evident. Proactive, collaborative, and instrumental in troubleshooting. Highly recommended."