AI Specialist in Communication and Automation Systems

I help companies design, audit, and scale real-world communication platforms with technical rigor and clear strategic tradeoffs

How it works

Step 1

We begin with a structured discovery meeting with you and key stakeholders to understand goals, constraints, and real business requirements.

Step 2

I perform a detailed technical and architectural review to evaluate feasibility, integrations, costs, and scalability tradeoffs.

Step 3

You receive a clear proposal defining scope, priorities, timelines, and risks so every functionality is aligned before development begins.

Step 4

Agile execution focused on pragmatic progress, frequent collaboration, and incremental delivery of stable, maintainable systems.

Step 5

Continuous testing and QA to ensure each delivered component meets reliability and performance standards required for production use.

Step 6

Final onboarding, deployment, and go live with full documentation and support for long-term stability.

AI-Powered Communication Solutions

Voice agents, chatbots, and automations that handle customer conversations at scale. Built on Twilio and modern AI.

AI Voice Agents by Gonzalo Gomez

AI Voice Agents

Deploy intelligent voice agents that handle inbound support, outbound sales calls, and appointment scheduling. Built on Twilio Voice with LLM-powered conversations.

AI Chatbots by Gonzalo Gomez

AI Chatbots (WhatsApp/SMS)

WhatsApp and SMS chatbots that qualify leads, answer FAQs, and route conversations to your team when needed. Available 24/7 across channels.

Workflow Automation by Gonzalo Gomez

Workflow Automation

Trigger outbound calls when forms are filled. Sync CRM data in real-time. Connect your tools with n8n and custom integrations that run without intervention.

Custom AI Integrations by Gonzalo Gomez

Custom AI Integrations

Integrate OpenAI, Claude, or other LLMs into your existing applications. Prompt engineering, cost optimization, and production-ready deployments.

What clients are saying

Protip: you can find these testimonials & more in my Upwork profile

Jesse Fowler

CEO, OSC Web Design

Star Star Star Star Star

"Gonzalo was truly exceptional in his work and support. Many times he went above and beyond to make sure a task was completed on time. This is the ideal candidate that I look for when bringing them into the team and I will continue to use Gonzalo for other tasks and projects."

Key Results: Developed and launched a custom Twilio Flex instance, streamlining client communication and boosting customer satisfaction by 45%.

Mario J. Wunderlich

CEO, Lionmane Software

Star Star Star Star Star

"Gonzalo is an A+ developer and A+ team player. The work he did for us was exceptional, from development to helping us lead and then manage a project, he excelled at every task, and always with a positive 'can do' attitude. Whatever the project takes, Gonzalo either knows how to do it, or he'll learn how with efficiency. Lastly, Gonzalo is very effective at communicating a project's status, which is a large part of his success. It was an absolute pleasure working with him."

Key Results: Led the development of a scalable SaaS platform using Laravel and Vue.js, resulting in a 43% increase in user engagement and a 25% reduction in server costs. Companies that make use of the SaaS platform hire and retain employees more effectively.

Sanjana Bandara

CEO, AI Boost LLC

Star Star Star Star Star

"Gonzalo did an excellent job supporting our team with Twilio and telecom integration. His deep experience was evident, he worked closely with our telecom engineer and frontend team (nextjs app) to help implement our AI-based coding system smoothly. He was proactive, collaborative, and instrumental in troubleshooting issues as they came up. We truly appreciate his commitment and contribution to the project. Highly recommended!"

Key Results: Integrated AI-driven communication features into an existing NextJS application using Twilio APIs, enabling automated AI voice calls to UAE numbers through Twilio.

Gonzalo Guitar

CEO, Elevate Automations

Star Star Star Star Star

"Gonzalo is a real expert in WhatsApp and Twilio integrations. It’s been a pleasure working with him."

Key Results: Implemented WhatsApp Business API solutions for multiple clients as a whitelabel solution. Built an end-to-end communication platform to handle real time conversations, bulk messaging and dynamic scheduling

Frequently Asked Questions

Most projects are completed within 2-4 weeks, depending on complexity. Simple chatbots can be deployed in as little as 1 week, while more complex voice agents with custom integrations may take longer.
I work primarily with Twilio and 11Labs for voice and messaging, n8n for workflow automation, and integrate with popular CRMs, calendars, and business tools. I also work with modern LLMs like OpenAI, Claude, and open-source models.
Yes, I offer maintenance packages and ongoing optimization to ensure your automation continues to perform at its best. This includes monitoring, updates, and adjustments based on performance data.
Clients typically see 40-60% reduction in manual customer support time and 24/7 availability without additional staffing costs. Many clients report payback within the first 2-3 months of deployment.
Absolutely. I specialize in integrating AI solutions with existing systems including Laravel, React, Vue.js, NextJS, and various APIs. The goal is to enhance your current infrastructure, not replace it.

Most recent projects

A Twilio Powered SMS Platform With Real Time Chat, Bulk Campaigns, and Contact Management

A Twilio Powered SMS Platform With Real Time Chat, Bulk Campaigns, and Contact Management

November 28, 2025
IntroductionOver the last few weeks I have been working on a lightweight but powerful messaging platform designed for agencies, SaaS teams, and businesses that want... Continue reading
Case Study: Twilio Flex Plugin and Smart Call Flow Development

Case Study: Twilio Flex Plugin and Smart Call Flow Development

May 07, 2025
IntroductionA client approached me with a critical need: to build a centralized communication interface within Twilio Flex — one that could manage incoming conversations, route... Continue reading
Implementing a Twilio Phone Number Integration for an Ecuador-Based Customer

Implementing a Twilio Phone Number Integration for an Ecuador-Based Customer

January 14, 2025
Case Study: Implementing a Twilio Phone Number Integration for an Ecuador-Based Customer  OverviewIn today’s world, businesses rely on seamless communication tools to enhance customer experience. Recently,... Continue reading
Case Study: Development of a Custom Call Center Platform for a Law Firm

Case Study: Development of a Custom Call Center Platform for a Law Firm

January 10, 2025
IntroductionThis case study presents the development of a custom-made call center platform for a prominent law firm located in Los Angeles. The platform was designed... Continue reading
Accounting Studio GS

Accounting Studio GS

September 01, 2024
Case Study: Website Redevelopment for an Accounting Studio IntroductionThis case study outlines the redevelopment of a website for an accounting studio that needed a modern, user-friendly,... Continue reading

Read my posts

Building an AI Outbound Call Sales Assistant with n8n, Twilio, and ElevenLabs

January 30, 2026
IntroductionOutbound sales calls are one of the hardest channels to automate with AI. Latency matters.Costs compound fast.Hallucinations are unacceptable.And voice systems fail loudly when something breaks. In... Continue reading

Building a WhatsApp AI Assistant with Twilio, LangGraph and OpenAI (2026)

January 02, 2026
IntroductionBuilding intelligent conversational experiences on WhatsApp requires careful architectural decisions and proper tool integration. This guide demonstrates how to build a production-ready Twilio WhatsApp AI... Continue reading

Laravel Timestamps: UTC Storage & Timezone Display (2025)

August 23, 2024
IntroductionLaravel makes timestamp handling easy, but there's a right way and a wrong way. In this guide, you'll learn how Laravel's built-in timestamp handling works... Continue reading

Send SMS with PHP and Twilio: Step-by-Step Guide (2025)

September 16, 2024
IntroductionGoing with PHP and Twilio to send SMS is a powerful combination. Whether you're looking to build a webapp, a webservice, or even a script... Continue reading

Building a Multi-Agent WhatsApp Assistant with LangGraph

October 03, 2025
IntroductionIn this guide, I’ll show you how to create a multi-agent WhatsApp assistant using Python and LangGraph.The goal is to have different AI agents working... Continue reading

How to integrate WhatsApp with Twilio: The practical guide

September 22, 2025
IntroductionHey there! If you're looking to add WhatsApp messaging to your app or business workflow, without worrying about the WhatsApp Business API, Twilio makes it... Continue reading

Get in touch

100% Free Consultation

Let's talk about your project and how can automation & custom software help you achieve your goals. I'll get back to you in less than 24 hours.

Gonzalo Gomez specializes in custom software development using top-notch technologies such as Laravel, React, Vue.js, React.js, Livewire, MySQL and AWS